Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last Updated: July 10, 2025
Have questions about our privacy practices?

Contact our Data Protection Officer at privacy@jalsaa.com

Contact Support
1. Introduction

Welcome to Jalsaa ("we", "us", or "our"). We operate the website https://jalsaa.com and provide travel marketplace services connecting travelers with travel agents and tour operators.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services. Please read this privacy policy carefully.

Important: If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name, email address, and contact information
  • Travel preferences and booking history
  • Payment information (processed securely through third-party providers)
  • Passport and visa information for international travel
  • Emergency contact details
  • Reviews and feedback about services

2.2 Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our platform
  • Search queries and booking patterns
  • Location data (with your permission)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content and advertisements.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • • Process bookings and payments
  • • Communicate with travel agents
  • • Provide customer support
  • • Send booking confirmations

Platform Improvement

  • • Analyze usage patterns
  • • Enhance user experience
  • • Develop new features
  • • Prevent fraud and abuse

Marketing

  • • Send promotional offers
  • • Personalized recommendations
  • • Newsletter updates
  • • Special deals notifications

Legal Compliance

  • • Comply with regulations
  • • Respond to legal requests
  • • Protect our rights
  • • Ensure platform safety
4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Travel Service Providers

We share necessary information with travel agents, hotels, airlines, and tour operators to facilitate your bookings and provide services.

4.2 Payment Processors

Payment information is shared with secure third-party payment processors like Razorpay, PayU, and others to process transactions.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulations.

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL

Encryption

All data transmission is encrypted using SSL/TLS

AWS

Secure Storage

Data stored on secure AWS infrastructure

PCI

Payment Security

PCI DSS compliant payment processing

6. Your Rights and Choices

You have the following rights regarding your personal information:

🔍 Access

Request a copy of the personal information we hold about you

✏️ Rectification

Request correction of inaccurate or incomplete information

🗑️ Deletion

Request deletion of your personal information (subject to legal requirements)

📤 Portability

Request transfer of your data to another service provider

🚫 Opt-out

Unsubscribe from marketing communications at any time

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and tax requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for legitimate business purposes

Typical retention periods:

  • • Account information: Until account deletion + 7 years
  • • Booking records: 7 years for tax and legal compliance
  • • Payment information: As required by payment processors
  • • Marketing data: Until you unsubscribe + 2 years
8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Data Protection Measures

  • • Standard Contractual Clauses for EU transfers
  • • Adequacy decisions where available
  • • Appropriate technical and organizational measures
  • • Regular compliance monitoring
9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Note: If you believe we have collected information from a child under 18, please contact us immediately at privacy@jalsaa.com

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification for significant changes
  • Displaying a prominent notice on our website
11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Address

123 Travel Street, Mumbai, Maharashtra 400001, India

Response Time

We respond within 72 hours

Contact Support Team