Support Center

We're here to help you with all your travel needs. Get support, find answers, and connect with our team.

24/7 Emergency Support
Multilingual Support

Contact Support

Speak with our team

Track Request

Check your ticket status

FAQ

Find quick answers

Emergency

Urgent assistance

How Can We Help You?

Choose the best way to reach us. Our support team is ready to assist you with any questions or concerns.

Email Support

Get detailed help via email

support@jalsaa.com

Response time:Within 24 hours
Availability:24/7

Phone Support

Speak directly with our team

+91 72931 72932

Response time:Immediate
Availability:9 AM - 9 PM IST

Live Chat

Quick answers to your questions

Available on website

Response time:Real-time
Availability:9 AM - 9 PM IST

Support Categories

Find help for specific topics or browse our comprehensive support resources.

Booking Help

Need help with your travel bookings?

How to book
Modify booking
Cancel booking
Payment issues

Payment & Refunds

Questions about payments and refunds?

Payment methods
Refund status
Billing issues
Currency conversion

Account & Security

Account access and security concerns?

Password reset
Account verification
Privacy settings
Data protection

Travel Agent Support

Support for travel agents and partners?

Agent registration
Commission queries
Listing management
Training
Emergency Support

For urgent travel emergencies, booking issues, or critical problems that need immediate attention, use our emergency contact numbers below.

Travel Emergency

+91 72931 72932

24/7 emergency assistance during travel

Booking Emergency

+91 72931 72932

Urgent booking modifications or cancellations

Payment Issues

+91 72931 72932

Critical payment and refund concerns

Note: Emergency numbers are for urgent situations only. For general inquiries, please use our regular support channels above.

Frequently Asked Questions

Quick answers to the most common questions about our services.

How do I cancel my booking?

You can cancel your booking through your dashboard or by contacting customer support. Cancellation policies vary by travel provider.

When will I receive my refund?

Refunds are processed within 5-7 business days after cancellation approval. The timing depends on your payment method and bank.

Can I modify my travel dates?

Yes, you can modify travel dates subject to availability and modification policies. Additional charges may apply based on the travel provider's terms.

How do I become a travel agent partner?

Join our travel agent network by completing the registration process. You'll need valid business documentation and travel industry credentials.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions, concerns, or feedback you may have.

Average response time: Less than 24 hours